Orders received by 10:00 AM Pacific Time Tuesday - Friday (except US holidays) will be shipped the same day. All other orders will ship the next business day. Please note we are closed on Mondays, and do not ship on Mondays.
Returns and Refunds - Physical Merchandise
If you need to return an item, you must contact us within 30 days of receipt of your order. Items are not returnable after 30 days.
Damage or Defect on Arrival:
In the unfortunate event that you receive a defective or damaged product, or your item fails due to manafacturing defect in the first 30 days, please contact us to notify us of the problem. We will send you a prepaid return shipping label so you can return the item to us. Once we receive the returned item, we will happily repair or replace the item (at our option), or refund the cost of the item to your original puchase method if we are not able to repair or replace it. We will also issue store credit for the cost of the item if you prefer.
Items which arrive in good condition, but fail to customer misuse or accident, are not eligible for return.
DVDs and CDs are not eligible for satisfaction returns.
For any other item, if you simply do not like the product, please contact us to obtain a Return Merchandise Authorization. Satisfaction returns must be shipped to us within seven days of receiving the return authorization. Please pack the items carefully and package them securely.
Satisfaction return shipments are at the customer's expense. We recommend shipping the return with a trackable method to verify delivery. We are not resopnsible for returns not received by us which were not sent by a trackable method.
Once we receive the item, if it is in sellable condition, we will credit your original purchase method for the amount of the item, less a 10% restocking fee.
If the item is not in a sellable condition, we will issue you a store credit for 50% of the purchase value.
Refunds - Downloadable Merchandise
We do not offer refunds for downloads which were successfully made to your computer. If you are unable to complete a download, please see our contact us for technical support.
To allow for real life events, such as upgrading to a new computer, or (oh no!) a hard drive failure, we will re-authorize downloads one time for a customer. However, what is even better is to have a real, workable back up plan in place that you actually use. If you need a download re-authorized, please contact us.
Refunds - Workshops and Classes
If you register for a class or workshop, and are unable to attend for any reason, you must notify us by email Media (at sign) TarotMediaCompany )(dot)com and also by telephone to 415.508.7323.
You can choose to apply the registration fee to another workshop or class, receive store credit for the full amount of the registration, or request a refund.
Tarot Media Company will refund the registration fee, less a cancellation fee, as follows:*Thirty (30) days’ or more notice – cancellation fee of 10% of total registration fee